Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
These examples are included for illustrative purposes, to provide insight into the type and variety of work we have been, and can be, involved in. The activities referred to within these are not exhaustive. Our engagements with our clients can vary enormously across the types of activities referred to under the range of services offered by Praxis GRC, and you should feel free to contact us to discuss your requirements.
Sometimes only experience will do
In reflecting on some of the challenges that have arisen during involvement in GRC related activity over the past three decades, it’s been interesting to consider just how many times it has only been by experiencing a particular occurrence that the learning from it really hits home. Reading and researching best practice (of course), considering examples and learning from those with more experience (again, of course!), all excellent opportunities to prepare and develop our thinking and approach in doing so.
But without the actual doing our learning is only theoretical and that – when it comes to it – needs to be tested so that when we really need to be effective, practically, and when the pressure is on, we will be. But how to gain experience, before we actually have experience?! An ongoing conundrum for those seeking to establish or develop themselves in their chosen profession.
Well, we might not be able to experience every single aspect of a practical GRC role before we are called upon to do so ‘live’ but we can certainly experience and practice many aspects of this day-to-day in a way that stretches us, challenges us and allows us to build those professional muscles that, when applied to a specific GRC challenge and aligned with our knowledge and understanding in this area, stands us in very good stead. And that is where Mentoring and Coaching activity can have a significant role to play. Working with a coach allows for identification of specific need and provides opportunity 1:1 or in a group setting to be challenged, such as in practical scenarios or faux-interviews for example, in a way that can then be developed further in a practical work setting.
When we are faced with those GRC challenges and are called upon to draw on all of our preparations for this we can then apply that practical preparation, building on our experience gained in this whilst acknowledging just how different ‘live’ is to ‘simulated’. So that one day we can spend time reflecting on this and appreciate how sometimes, irrespective of how well we prepared, only experience will do in terms of learning – but how very grateful we are that we prepared when we did!
Supporting a compliance auditor
Auditing compliance within a large organisation is often an isolated role. So, who do you talk to about the tricky issues? In the case of one compliance auditor, it was me. The audit was taking place in a city on a different continent, just to add a bit of complexity. So, we kept in touch via email and virtual meetings.
The challenging moments came immediately the audit started. The organisation’s representatives (the auditees) were not properly prepared at the opening meeting. The auditor asked for some written confirmation about the organisation’s objectives and goals; they couldn’t provide the documentation.
Taking a precautionary approach would have meant ending the audit early. This would not have helped the organisation improve its compliance management and resulted in a failed compliance audit. After some discussion about the issue, auditor and coach concluded that the best approach was to continue the audit. However, the auditee would need to obtain relevant documents to support the audit and agree a timeline for any corrective actions.
The outcome was the completion of the audit and, after a return visit by the auditor a month later, the audit was concluded with all corrective actions completed and the satisfaction of all parties that the organisation’s compliance management system was conforming to requirements.
We don’t always end up where we thought we would
Some of us, both organisations and individuals, are not entirely sure what we want, or indeed need. This applies to life more generally, of course, but also to the world of GRC related activity, with consequences for what is being asked of those professionals who support us, such as those who work with PraxisGRC.
In considering whether the services of a coach and/or mentor might be of benefit within a particular organisation or for a specific individual, our discussions can often stray rather far from the initial opening requirement – and often end up somewhere very different from what originally anticipated in terms of a particular project.
Such was the case in an interaction which began with a straightforward conversation around specific compliance business need and supporting a particular individual. This developed into a broader exploration of organisational change and consequent impact, investigating a number of avenues of thinking before reversing back to the original discussion and arriving at recognition of the need for a far wider range of organisational input before practical action could be taken. Subsequent conversations – with input from multiple business teams across the organisation, including front line units, HR, IT and numerous others not necessarily considered as essential for focused coach/mentor related activity in the GRC space – led to identification of a clear thread of business need that allowed all of us to step back and plan accordingly in a way which progressed well. And, most importantly, satisfied newly clarified business need.
Subject to regular review and ongoing participation of many of these new stakeholders, the time spent identifying such and linking this to coaching aims allowed us to support business operations on a number of levels, with multiple valuable relationships developed alongside.
Which just goes to demonstrate a slight twist on the old adage of the most successful path from A to B not necessarily being in a straight line…
A high-profile role
The careers of some compliance professionals start, and end up, unconventionally. For a professional sportsman compliance is an unusual direction to take. But professional sport has been dogged by claims of fraud and corruption for many years. So, this individual’s journey into compliance was all about making life better for his peers.
It seems that working for the professional body was an experience that challenged many of the expectations held by fellow sports professionals. Rather than looking after the needs of the profession the optics were rather poor: the officers of the professional body were believed by some to actually be there for their own benefit. Creating a culture that is seen to be compliant and ethical became the biggest priority.
Coaching and support helped to clarify and prioritise the main issues and actions that would help to change the direction of the organisation. The coach helped this compliance professional to think through the steps needed to transform the professional body. This was a matter of changing hearts and minds of senior staff.
The outcome was resurgent energy for the compliance professional in pursuit of improvements in the culture of the professional body. This led to greater transparency and effectiveness in the governance of the organisation. In turn, this enabled senior staff to recognise that their contribution to the operation of the professional body could make it stronger and more capable of helping individual members; especially those who had come to the end of their sporting careers.